Ten Most Asked Questions is also available in:  

Click to Download Spanish Top Ten CEI Questions

Click to Download Chinese Top Ten CEI Questions

Click to Download Korean Top Ten CEI Questions

Click to Download Vietnamese Top Ten CEI Questions


Answers to the 10 Most Asked PACE Elder Care Services Questions.

1. What is the Center for Elders’ Independence (CEI)?

CEI is a Program of All-inclusive Care for the Elderly (PACE), a long-term comprehensive health care program that enables older adults to live at home in their communities for as long as medically and socially possible. CEI’s services for the elderly help older adults maintain their independence, dignity and quality of life. CEI is a Health Plan which provides all medical care (24-hours-a-day), a PACE Day Center, home care services and transportation.

2. What do you mean by PACE?

The PACE Program creatively coordinates the care of each participant enrolled in the program based on his or her individual needs. An inter-disciplinary team develops a Plan of Care with the goal of enabling older individuals to remain living safely in their community.

3. What services does CEI provide to those who participate?

For those who qualify to participate in CEI, PACE services include but are not limited to:

  • Physician, specialist, and nursing care
  • Prescription drugs and durable medical equipment dental, eye and foot care
  • Hospital, emergency and nursing home care
  • Rehabilitative and recreational therapies

4. How much does CEI cost?

If you are eligible for Medi-Cal and Medicare, all CEI elderly care services are covered at no additional cost. Medi-Cal beneficiaries who have a share-of-cost remain responsible for their individual share-of-cost.

CEI also accepts Medi-Cal-only and private-pay individuals.

5. How does a person qualify to join?

You are eligible to join CEI if you:

  • Are 55 years or older
  • Are a resident of Northern or Central Alameda County (Hayward and north) or West Contra Costa County (El Sobrante and south to El Cerrito)
  • Are able to live in the community safely
  • Meet the level of care requirements as determined by the California Department of Health Care Services

For enrollment information, please call our outreach/intake representatives at:
Toll Free 844-319-1150

TDD (for the hearing impaired):
(510) 433-1165 (M-F, 8 a.m.-5 p.m.)

6. How would I get to CEI and what would I do there?

Transportation is provided by CEI. One of our specially equipped vans picks you up at home and brings you to CEI for the day. You may get a medical clinic check-up, physical and rehabilitative therapy, depending on your needs. You will get a hot meal, plus social and recreational activities with other participants at our PACE Center.

7. What if my health limits me from coming to CEI…
are there any in-home services I would receive?

Those who are eligible will receive in-home care services (these services must be necessary and you must be approved by our inter-disciplinary team to receive them), including but not limited to:

  • Personal care (bathing, grooming, dressing)
  • Light housekeeping

8. What about my personal doctors?

CEI participants agree to receive all health care services from a CEI inter-disciplinary team made up of a physician, clinic and home care nurses; social worker; physical, occupational, speech and recreational therapists; dietitian; health care aides; and transportation staff.

After enrolling, participants must receive all their care from CEI providers and are personally responsible for any unauthorized or out‐of‐network services. As a participant of CEI you will have medical care 24 hours a day, 7 days a week, 365 days a year.

CEI’s goal is to develop and provide a plan of care specifically for you, based on your needs. We coordinate your medical care, including hearing needs, foot and eye care, medications, rehabilitative therapy, nutrition, recreational activities, home care, and transportation.

9. If I want to join CEI, what do I do next?

First we schedule a home visit with you and your caregiver(s) to tell you more about CEI. Next we arrange a tour of the PACE Center for you and your caregiver(s), and finally we schedule a complete medical and social assessment by our inter-disciplinary team.

10. How can I get more information?

CEI’s outreach/intake representatives are available at:
Toll Free 844-319-1150
(TDD for the hearing impaired:
510-433-1165, M-F, 8 a.m. - 5 p.m.)

They can answer your questions and arrange for a personal interview. You can also find information at our website: www.cei.elders.org

We invite you to visit any of CEI’s four PACE Center locations:

CEI Downtown Oakland PACE Center
1955 San Pablo Avenue
Oakland, CA 94612
8:00 a.m. - 5:00 p.m. Monday-Friday
8:00 a.m. - 4:00 p.m. Saturday

CEI East Oakland PACE Center
Eastmont Town Center, Upper Level
7200 Bancroft Avenue, Suite 275
Oakland, CA 94605
8:00 a.m. - 5:00 p.m. Monday-Friday

CEI East Oakland PACE Center
Eastmont Town Center, Lower Level
Josie Barrow Center
7200 Bancroft Avenue, Suite 188
Oakland, CA 94605
8:00 a.m. - 5:00 p.m. Monday-Friday

Berkeley PACE Center
1497 Alcatraz Ave.
Berkeley, CA 94702
8:00 a.m. - 5:00 p.m. Monday-Friday

CEI Administrative Office
510-17th Street, 4th Floor
Oakland, CA 94612
8:00 a.m. - 5:00 p.m. Monday-Friday

Copyright © 2013. All Rights Reserved.